Quick answers to some of the most commonly asked questions. These questions and answers also incorporate our company policy and terms and conditions for our Home Delivery Service, and any orders that apply to our Home Delivery Service members or former Home Delivery Service members. If you do not find an answer to your question below, please click here to find additional help on our contact page.
GENERAL QUESTIONS
How Do I Brew My Coffee
To experience the full pleasure of Boca Java gourmet coffee, pay close attention to the brewing process:
First, we recommend you start with bottled or filtered water. Coffee is approximately 98% water, so your choice of water greatly impacts the taste.
Secondly, we recommend using between 1 3/4 to 2 tablespoons of our gourmet coffee per 8 oz. cup of filtered water. Adjust measurement to your taste preference.
Also, if time and equipment permits, we recommend using whole bean coffee and grinding the beans just prior to the brewing process.
Enjoy!
What happens if I receive an order I didn't want?
One of the greatest benefits of the Boca Java Home Delivery Service is its flexible delivery program. Boca Java provides its customers with tools to custom-design their own delivery schedule to meet their needs. Additionally, Boca Java communicates all shipments via email prior to the packages leaving our fulfillment center so no customer should ever receive an unwanted delivery.
If you received an email regarding an order that you did not want, please contact one of our customer service representatives at 888-BOCA-JAVA before the order ship date. We notify our customers via email before all orders are shipped. If you call prior to shipment, we can reschedule the order, change the order, or even cancel the order (Obligation shipments are required before any orders may be cancelled for Home Delivery Service members who sign up through a promotional offer with obligations.).
Should you refuse a shipment prior to contacting a Customer Care representative, Boca Java will charge a $25 return shipping and handling fee. This will be in the form of an electronic gift certificate and will be applied directly to your account.
How long will it take for my order to arrive?
We roast all orders on Monday's and Wednesday's of each week; we ship all orders on Tuesday's and Thursday's - within 24 hours of roasting.
Our order cut-off time the night before a roast day is 10pm Mountain Time. That means, orders entered Wednesday thru Sunday (by 10pm MT) will roast on Monday and ship on Tuesday. Similarly, orders placed on Monday and Tuesday (by 10pm MT) will roast on Wednesday and ship on Thursday.
We use UPS and USPS as our carriers. Depending on your location the shipping time will range from 1 to 5 days (UPS guarantees a 3 - 5 business day service level while USPS offers a 1-3 day service).
Overnight and 2 day Express Service is available through UPS by specifying that at checkout. There is a surcharge for express services that are calculated at checkout.
How much do you charge for shipping?
We are pleased to offer you flat rate shipping. Whether you buy one bag or many, you'll pay the same low rate for your standard UPS ground shipping within the contiguous United States. Click here to learn more.
How can I pay?
We accept all major credit cards - Visa, MasterCard, American Express, and Discover. To pay by credit card, click on “view cart/checkout” after making your product selections. You will then be guided through the checkout and payment process. We also accept payment for non-club orders via Paypal.
Is it safe to use my credit card?
Yes, we take credit card security seriously. To ensure your credit card is safe, we encrypt the information into a secure socket file. This file locks up your information and it cannot be viewed by outside parties, Boca Java employees, or our customer service representatives. We never display the entire card number on the screen.
Do you ship internationally?
Boca Java ships throughout the United States. We do not currently ship to Canada or any other international location.
How do I track my orders?
Just click on Your Account and the menu will guide you through the process.
What is Your Return Policy?
If for any reason you are not satisfied with your order, please notify us right away by emailing support@bocajava.com or calling 888-262-2528, Monday through Friday from 8:00am-5:00pm MST. All returns and exchanges must be initiated with our Customer Relations Department within 15 days of your original order ship date, and products must be received back in our warehouse within 30 days of your order ship date.
For items that are broken, defective, incorrect or missing, we will re-ship replacement item(s) at no charge to you.
Food Product Return Policy: As a coffee company with exacting freshness and quality standards, and in support of COVID-19 protocols, we are unable to resell any returned consumable product. For this reason, we do not offer credit card refunds for returned consumable products. Instead, we will provide store credit in the amount that you paid for your items, less shipping costs which will not be refunded. Store credits must be used within 90 days of the issue date to avoid expiration.
Non Food Product Return Policy (such as equipment and accessories): We will gladly return or exchange any non-consumable product within 30 days of the order ship date for a complete refund, less shipping charges which will not be refunded. All returned items must be in new and unused condition upon receipt. Items returned in any other condition will not be refunded, and can be returned to you at your expense.
Items that cannot be returned or exchanged: Jamaican Blue Mountain Coffee, Hawaiian Kona Coffee, any coffee purchased on a $5 Coffee promotional offer, and any order in which a gift item or premium was included as part of an introductory offer are nonrefundable.
To start your return please follow these steps:
Contact us by emailing support@bocajava.com or calling 888-262-2528, Monday through Friday from 8:00am-5:00pm MST.
Ship the product to the following address via UPS, USPS or any method with tracking to the address below:
Boca Java
Attn: Returns
610 E. 55th Avenue, Suite 300 Denver, CO 80216
Please include the original Order # and your contact information, email and/or phone # inside the package.
Replacement orders and/or store credits will be initiated within 72 hours from the time the return is received.
Can I ship coffee to someone else?
Absolutely, just go to the "My Profile" section of Your Account and click on "My Shipping Address Book". From here you will be able to manage your shipping addresses.
Do you ship to P.O. Boxes?
Unfortunately, we will not be able to provide our customers with tracking information for product shipped this way.
How Do I enter an APO address?
Enter the address as you normally would, but enter 'APO' for City, and 'AE' for State
Example:
Name: John Doe
Address 1: UNIT 10 Box 400
Address 2: (optional)
City: APO
State: AE
Postal Code: Use Proper Postal Code
This Address is: Select 'P.O Box'
What is a "drop-ship" item?
A drop ship item is an item that gets shipped directly from the manufacturer rather than from our warehouse. Drop shipments have different return guidelines- they only offer a 30-day return opportunity and these returns include a 20% restocking fee. If a cancellation occurs after an item has been shipped, but before delivery occurs, the customer can refuse the package at the door; however, the customer will still be responsible for the 20% restocking fee, along with the shipping charges.
HOME DELIVERY SERVICE
What is the minimum order size
Home Delivery Service purchases require a 2-bag minimum. For non-club purchases, there is no minimum amount; however, because of shipping and handling costs, larger orders may be more cost effective for you.
Can I change my coffee selections or quantity for a particular month?
Certainly. The Home Delivery Service provides you with ultimate flexibility. You will be notified of every order in advance via email this will provide you with all the information necessary to make any changes.
Can I change the address I would like my Home Delivery Service order shipped to?
Of course. As previously stated, the Home Delivery Service provides you with ultimate flexibility. You will be notified of every order in advance via email?this will provide you with all the information necessary to make any changes.
How are my shipments paid for?
Your shipments are roasted to order on the date specified in your personalized home delivery account. You may change this online in real-time until the coffee is roasted. The account number specified in your Home Delivery account is charged for the shipment sent.
How do I cancel my Home Delivery Service?
Boca Java is committed to a hassle-free membership cancellation and shipment-suspension process. We understand that things come up and you may need to cancel. To do so, please call Customer Care at 1-888-262-2528 between the hours of 8AM and 5PM MST Monday through Friday and a representative will personally assist you.
If you just need to skip a month or suspend your delivery temporarily, you can do that by logging into your account and going to your 'My Account' page. There you will see a link titled 'Home Delivery Self-Service'. Click on that link and you will find the tools to manage your account.
How much does it cost to join the Home Delivery Service?
Nothing. Membership is absolutely free. The Home Delivery Service is designed to give you the convenience of continuous delivery of your favorite Boca Java gourmet coffee. To remain a member of this service, all you do is purchase a minimum of 2 bags of coffee at least every 6 weeks. You may cancel at any time with no cancellation fees or penalties. Cancellation must be done by phone during our normal business hours.
May I skip a month?
Yes. Just log-in to your personal account and go to the 'My Account' page. Click on 'Manage Your Selections and Frequency' option and you will find all the tools to manage your delivery schedule.
