We make all reasonable efforts to provide accurate and timely information about Boca Java and bocajava.com on this site, however, please do not assume that all information provided is fully updated or that this website is all-inclusive of information about Boca java.
Usage Restrictions:Material from www.bocajava.com, (and any other website owned, operated, licensed, or controlled by Boca Java or any its related, affiliated, or subsidiary companies), may not be copied, distributed, republished, uploaded, posted, modified, adapted, deleted, changed, or transmitted in any way, without the prior written consent of Boca Java, except as follows: You may download available logo and links from bocajava.com as part of our "Refer A Friend" Program, or as the result of a promotional campaign in which Boca Java makes these links available. Affiliates of Boca Java may use elements based upon the terms of the Affiliate agreements. Modification or use of the materials for any other purpose violates the intellectual property rights of Boca Java.
Feedback and Submissions:We appreciate your interest in Boca Java, we are unable to accept any ideas, graphics or other materials that are considered proprietary in concept, design, technology or other format. Therefore, any materials submitted by you will be deemed the property of Boca java, and you are granting Boca Java a royalty-free, non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate and distribute these materials in any and all medium through any transmission method. You will relinquish all rights to your submissions, and Boca Java will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensating you or any other person sending the Submission. You acknowledge that you are responsible for any Submission you make and that you, and not Boca Java, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
Limitation of Liability:Boca Java will not be liable for any damages or injury, including but not limited to special or consequential damages caused by any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line failure. Boca Java will not be liable for any damages or injury, including but not limited to special or consequential damages, resulting from the use of, or the inability to use, the materials in this site, even if there is negligence on the part of Boca Java, or if an authorized representative of Boca Java has been advised of the possibility of such damages, or both. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. The total liability to you of Boca Java for all losses, damages, and causes of action (whether in contract, tort or otherwise) will not be greater than the amount you paid to access this site.
Disclaimer:The materials in this website are provided 'as is' and without warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law. Boca Java disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Boca Java does not guarantee that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Boca Java does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not Boca Java) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Jurisdiction:Unless otherwise specified, the materials in this site are presented to provide information about Boca Java and its products. Boca Java controls and operates this site from its headquarters in Denver, Colorado (USA) in the United States of America. Boca Java makes no representation that the materials on the site are appropriate or available for use in locations outside of the United States. If you use this site from locations outside of the United States, you are responsible for compliance with any applicable local laws.
Termination:This agreement is effective until terminated by either party. You may terminate the agreement at any time by destroying all materials obtained from all Boca Java sites, along with all related documentation and all copies and installations (together, the 'Materials'). Boca Java may terminate the agreement at any time and without notice to you if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all Materials.
Billing Information:With your permission as part of the check out process, deliveries will be billed to your credit card of record. We accept all major credit cards -- VISA, MasterCard, American Express and Discover. For safety, your credit card information is encrypted and locked so that it may not be viewed by outside parties, Boca Java employees, or customer service representatives. Boca Java will never display your complete credit card number on-screen.
Return Policy:If for any reason you are not satisfied with your order, please notify us right away by emailing email@example.com or calling 888-262-2528, Monday through Friday from 8:00am-5:00pm MST.
All returns and exchanges must be initiated with our Customer Relations Department within 15 days of your original order ship date, and products must be received back in our warehouse within 30 days of your order ship date.
For items that are broken, defective, incorrect or missing, we will re-ship replacement item(s) at no charge to you.
Food Product Return Policy: As a roast-to-order coffee company with exacting freshness and quality standards, and in support of COVID-19 protocols, we are unable to resell any returned consumable product. For this reason, we do not offer credit card refunds for returned consumable products. Instead, we will provide store credit in the amount that you paid for your items, less shipping costs which will not be refunded. Store credits must be used within 90 days of the issue date to avoid expiration.
Non Food Product Return Policy (such as equipment and accessories): We will gladly return or exchange any non-consumable product within 30 days of the order ship date for a complete refund, less shipping charges which will not be refunded. All returned items must be in new and unused condition upon receipt. Items returned in any other condition will not be refunded, and can be returned to you at your expense.
Items that cannot be returned or exchanged: Jamaican Blue Mountain Coffee, Hawaiian Kona Coffee, any coffee purchased on a $5 Coffee promotional offer, and any order in which a gift item or premium was included as part of an introductory offer are nonrefundable.
To start your return please follow these steps:
Contact us by emailing firstname.lastname@example.org or calling 888-262-2528, Monday through Friday from 8:00am-5:00pm MST.
Ship the product to the following address via UPS, USPS or any method with tracking to the address below:2
610 E. 55th Avenue, Suite 300 Denver, CO 80216
Please include the original Order # and your contact information, email and/or phone # inside the package.
Replacement orders and/or store credits will be initiated within 72 hours from the time the return is received.
Credits:Once we start roasting your order all credits must be given as store credits. We are unable to issue a credit back to your credit card. Store credits are valid for 90 days from date of issuance.
Special Offers:Along with your deliveries, you will receive special offers, promotions, tips, and seasonal catalogs from Boca Java.
- Limit one offer or membership per household
- Orders are subject to approval
- All offers are subject to expiration and availability
For any offer or promotion, Boca Java reserves the right to substitute for the free gift, another gift of equal or greater value when limited supplies are exceeded. As always, your satisfaction is guaranteed. You may return the substituted item if you are not satisfied.
Prices:All prices are subject to change at any time at the discretion of Boca Java.
Shipment Arrival Time:Your coffee will be fresh roasted-to-order after you place your order, usually the next day. It typically takes 48 - 72 hours to roast and ship coffee orders. Shipping times for orders that do not include coffee are commonly 24 - 48 hours. Shipping dates may be impacted by weekends and holidays. Orders are sent via UPS or USPS. Depending on your location, shipping times range from 1 to 10 days. UPS Overnight and 2-Day Express Delivery are available for an additional surcharge. If you would like to choose one of these shipping options, please specify your preferred shipping method at time of checkout, and your shipping cost will be adjusted. To track your order, click on My Account.
Shipping Costs:Shipping costs vary based on weight, delivery method, and destination. Shipping costs are calculated and displayed at the time of checkout. If we incur increased costs for shipping and processing to certain addresses, an additional surcharge may be assessed. P.O. boxes, APO addresses, and shipments to Hawaii, Alaska, and all U.S. territories are assessed an additional $4 shipping charge ($8 for packages weighing more than 10 lbs.). Currently, we do not ship internationally.
Your Scheduled Deliveries:If you are a Home Delivery Service member, please refer to the specific terms of your trial offer, which may be found on the My Account page, or call our customer service department at 1.888.BOCA.JAVA.